How to Choose a Computer Repair Company
A lot of people have their own list of self-described computer professionals who are more than able of doing computer repairs, and doing them right. However, what distinguish experts from the ones you really want to be working on your computer are three crucial elements — experience, support, and documentation. If you know what questions to ask, you can quickly weed out the fly-by-night folks from those ones that truly mean business.
There are various types of computer certifications nowadays. Some are pertinent to computer repair, and others not that much. At the end of the day, you have to ask if them what certifications and other credentials they have. If they don’t, or if they talk about some type of “certification,” just take a note of the information they provide you and check legitimacy issues after the interview.
Experience and Customer References
Then how much experience they have and if they can give you some client references. Most technicians have prepared references already– people that they get along with and who are more than glad to give them sparkling recommendations. The idea here is to just know how long they’ve been fixing computers, and get one or two names.
As mentioned previously, Apple has their own certifications, Microsoft too and all the others. Beyond OS, there are also technicians who are just more skilled and knowledgeable in dealing with computer brands, even if they mostly work with Windows machines. Each PC manufacturer has quality issues year in and year out, and technicians with substantial experience simply learn how to fix those issues from experience. Simply ask if they specialize in any specific computer brands.
Prices and Cost Limits
Any PC issue point to a prospective cause — display, hard drive, mother board, and so on. It usually takes one hour max to figure that out, and because a one-hour minimum charge is commonly required, just ask the tech if they can spend just an hour troubleshooting before telling you whether it will take longer and more money to fix the issue. If they refuses, you’ll have to look for another tech.
Backing up data before repair is ever more important these days. So a perfect way to see if this technician should be allowed to mess with your computer is to ask what preliminary backup procedure they plan to do. If they just throw you a blank stare, find another prospect.
Ask the tech if they provide a repair guarantee, and if so, for how many days or weeks. As soon as you get a satisfactory answer, have them write down your agreement before you begin the repair. This document will protect both sides.
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